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Faq

Frequently Asked Question

Some of the most asked questions here asked by our valuable Customers…

INTL tests and certifies products intended for sale in Canadian, US and International markets, including products that fall under the Electrical, Hazardous Locations, Environmental, IP Rating, and Medical focus areas.

Although testing and certification times are estimated on a case-to-case basis, this process typically takes between 2 to 3 weeks from start to finish.

In order to get a quotation, we will require the following information:

– A general and brief product description.

– What is the usage of your product?

– Whether it is intended for indoor or outdoor use.

– Where you will be intending to sell it?

– Its electrical rating/voltage.

In order to sell any electrical products, third party certification is mandatory. International Testing Laboratory Inc. is fully equipped to test and certify your manufactured products to the applicable CSA/UL/IEC/EN standards.

When your product bears an International Laboratory Inc. certification mark, it is permitted to be sold in both Canadian and International markets.

Yes, International Testing Laboratory Inc. is fully accredited and recognized in Canada and the USA from the Standard Council of Canada (SCC) as an inspection body (IB  ISO 17020) to perform SPE-1000 standard inspections and a Certification Body (CB ISO 17065) that is able to complete any certification related projects, as well as a Testing lab (TL ISO 17025) accredited from the American Association for Laboratory Accreditation (A2LA) to perform testing on various kinds of products.

Yes, INTL provides special inspection services as per SPE-1000. Products eligible include :

● Custom-built equipment for special applications.
● Equipment manufactured on a non-repetitive basis.
● Equipment sold in quantities of not more than 500 on a national basis, per model, per year, per inspection body.
● Equipment not obtainable as “certified” under a regular certification program.
● Equipment already installed or ready for use on-site and awaiting acceptance by the AHJ.
● Complete systems or subassemblies that are all available for examination and testing
   during the evaluation process.
● Other electrical equipment as determined by the AHJ.

● To receive clear information regarding the certification process, applicable requirements, fees, and timelines.
● To be treated impartially and fairly throughout all stages of certification.
● To access information on the status of their application or certification at any time.
● To appeal or lodge complaints related to certification decisions or the conduct of certification activities.
● To provide accurate, complete, and verifiable information related to the product, process, or service under evaluation.
● To comply at all times with relevant certification requirements, standards, and any conditions set forth by the certification body.
● To allow audits, inspections, testing, and surveillance as required by the certification scheme.

● To maintain records of complaints related to certified products or services and make them available to the certification body upon request.

● The certification mark and the name of International Testing Laboratory may only be used in accordance with the rules specified in the Certification Agreement.

● Certified clients may reference their certification only in relation to the specific product(s), process(es), or service(s) covered by the valid certificate.

● Misuse or misleading references to certification—including the use of expired, suspended, or withdrawn certification marks—is strictly prohibited and may result in suspension or withdrawal of certification.

● Clients must immediately discontinue any use of the certification mark or related promotional materials upon suspension, withdrawal, or expiry of certification.

INTL has a comprehensive certification program outlining all applicable rules and procedures. To request a copy, please contact our team at info@intertestlab.com and request the certification process document.
Please include “Request for Certification Process” as the subject line in your email.

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